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FAQ

What payment methods do you accept?

We accept payments via credit/debit cards (Visa, MasterCards, American Express) and other secure online payment methods.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number by email to follow your delivery in real time.

Can I return or exchange a rug?

Yes, we offer returns within 14 days of delivery. The rug must be unused and in original condition. Please see our return policy for details.

Can I request a custom size or color?

Yes! We offer custom orders for many of our designs. Just reach out with your requirements and we’ll be happy to help.